Return & Exchange Policy

At LAZA GOODS, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help!

1. Return Time Frame

You can request a return within 30 days of receiving your item.

2. Eligible Return Conditions

We accept returns or exchanges for the following reasons:

✅ The item arrived damaged or broken in transit
✅ You received the wrong item
✅ The item has visible manufacturing defects

3. Non-Returnable Conditions

We do not accept returns in the following cases:

❌ Damage caused by misuse or intentional force
❌ Returns requested after 30 days of delivery
❌ Items that have been used, worn, or have incomplete packaging

4. How to Request a Return

Please follow these steps:

Contact our support team at info@lazagoods.com
Provide your order number and clear photos/videos of the issue
Wait for our return approval and shipping instructions
Ship the product back to the address we provide

5. Refund Timeline

Once we receive and inspect your returned item:

Refunds are issued within 14 business days
Funds will be returned to your original payment method
Credit card refunds may take additional time depending on your bank

6. Order Modifications & Cancellations

You can cancel or change your order within 12 hours of purchase
After the order is shipped, we cannot cancel or reroute it
For address changes, please contact us as soon as possible

7. Exchanges

We understand that sometimes you may prefer an exchange instead of a return, and we’re happy to help if your item qualifies.

✅ We accept exchanges for:

Damaged or defective items
Wrong item shipped
Incorrect size or variant (if applicable and in stock)

❌ We do not offer exchanges for:

Items that have been used or worn
Customer-caused damage
Requests made after 30 days of delivery

🔁 Exchange Process:

Contact our support team at info@lazagoods.com
Provide your order number and clear photos/videos of the issue
Our team will confirm item availability and provide return instructions
Once the original item is received and inspected, your replacement will be shipped out

📦 If the exchange is due to our error (wrong or defective item), we will cover the shipping costs.
Otherwise, customers are responsible for return shipping fees.

Helpful Tips

Take an unboxing video when opening the package, especially for high-value items
Use a trackable shipping method when returning your product

This policy was last updated in June 2025. LAZA GOODS reserves the right to update or adjust this policy at any time. Changes will be posted on our official website.