Frequently Asked Questions (FAQ) - LAZA GOODS

1. What kind of products do you sell?

LAZA GOODS offers a wide variety of high-quality general merchandise across multiple categories including apparel, hats, tea sets, digital gadgets, toys, and more. We operate as an online department store for all your everyday needs.

2. Do you ship internationally?

Yes, we ship to many countries worldwide, with a focus on the US market. Please note that international orders may be subject to import duties, taxes, and customs fees which are the responsibility of the recipient.
Policy details: Please refer to our Shipping & Delivery Policy.

3. How long does order processing and shipping take?

• Processing time for orders is typically 2-5 business days.
• Standard shipping usually takes 10-20 business days.
• Express shipping is available for orders over $75 and takes 5-12 business days.
  Please note shipping times may vary during peak seasons or holidays.
  Policy details: Please refer to our Shipping & Delivery Policy.

4. Can I track my order?

Yes! Once your order ships, we will send you a tracking number via email. You can use this number to monitor the delivery status of your package.
Policy details: Please refer to our Shipping & Delivery Policy.

5. What is your return and exchange policy?

We accept returns and exchanges for items that are not intentionally damaged by the customer. Returns must be requested within 30 days of receipt. To initiate a return or exchange, please contact us at info@lazagoods.com with your order details and photos of the item.
Policy details: Please refer to our Return & Exchange Policy.

6. Are there any items you do not accept for return?

We do not accept returns for items that are damaged intentionally, used, or have incomplete packaging. Customized products are not offered by LAZA GOODS, so this policy does not apply.
Policy details: Please refer to our Return & Exchange Policy.

7. What should I do if my package is lost or damaged during shipping?

If your package is damaged or lost during transit, please contact us immediately at info@lazagoods.com with photos and your order number. We will work with the shipping carrier to resolve the issue and provide a refund or replacement if applicable.
Policy details: Please refer to our Return & Exchange Policy and Shipping & Delivery Policy.

8. Do you offer refunds? How long does it take?

Refunds are processed within 14 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Policy details: Please refer to our Return & Exchange Policy.

9. How do you protect my personal information?

Your privacy is important to us. We handle your data according to our Privacy Policy, using industry-standard security measures and only sharing data with trusted service providers essential for order fulfillment and payment processing.
Policy details: Please refer to our Privacy Policy.

10. Can I cancel or modify my order?

Orders can be canceled or modified only within 24 hours of placement. After that, processing starts and changes are no longer possible. Please contact us ASAP if you need to make any changes.
Policy details: Please refer to our Return & Exchange Policy.

11. What if I entered the wrong shipping address?

Please notify us within 6 hours of placing your order to correct the shipping address. We are not responsible for packages sent to incorrect addresses if the change is requested after this time frame.
Policy details: Please refer to our Shipping & Delivery Policy.

12. Do you use cookies on your website?

Yes, we use cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings but some site features may not function properly.
Policy details: Please refer to our Privacy Policy.

13. How can I contact LAZA GOODS customer service?

You can reach us anytime via email at info@lazagoods.com or phone at +1 657 535 5915. Our office is located at 1312 17TH STREET, UNIT #2186, DENVER, CO 80202.